Question 1

What is Furendly?

Accepted Answer

Furendly is a membership-based dog care community where dog parents and dog lovers connect locally to help care for one another’s dogs. Instead of paying another member for every booking, members use Care Credits to keep the exchange fair.

Question 2

How is Furendly different from a pet-sitting marketplace?

Accepted Answer

Furendly is built around community rather than individual sitter rates.

Members pay for access to the community, then use Care Credits when arranging eligible care with one another instead of paying another member a separate fee for every booking.

Question 3

Who can join Furendly?

Accepted Answer

Furendly is for adults 18+ who love dogs, whether you own a dog, want to care for other dogs, or want to do both.

Question 4

Do I need to own a dog to join?

Accepted Answer

No. Dog lovers without a dog can also join Furendly and apply to become hosts.

Question 5

Do I have to become a host to request care?

Accepted Answer

No. Your member profile, Dog Profile, and Host Profile are separate.

You can add your dog and request care without becoming a host.

Question 6

What membership options are available?

Accepted Answer

Furendly currently offers a One-Month Free Trial, Annual Membership, and Founding Member (Limited). Current pricing, availability, and benefits are shown on the Pricing page.

Question 7

What is included with my membership?

Accepted Answer

Membership includes access to Furendly’s community features such as member and Dog Profiles, host discovery, care requests, messaging, booking management, reviews, your Care Credit Wallet, and member support.

Question 8

Membership includes access to Furendly’s community features such as member and Dog Profiles, host discovery, care requests, messaging, booking management, reviews, your Care Credit Wallet, and member support.

Accepted Answer

Eligible new members can explore Furendly free for 30 days before deciding whether to continue with a paid membership. The signup page will clearly show what happens when the trial ends.

Question 9

Are there per-booking fees?

Accepted Answer

Furendly does not charge a separate platform fee for each eligible care booking between members. Membership fees and optional third-party purchases are separate.

Question 10

What is Founding Member (Limited)?

Accepted Answer

Founding Member (Limited) is a special membership available to a limited number of early Furendly supporters. The Pricing page shows the current price, availability, and included benefits.

Question 11

Can I cancel my membership?

Accepted Answer

If your membership renews automatically, you can cancel future renewal according to the billing terms shown in your account. Cancellation does not necessarily provide a refund for the current membership period.

Question 12

What are Care Credits?

Accepted Answer

Care Credits are Furendly’s way of keeping care exchanges fair. You earn them by caring for another member’s dog and use them when your own dog needs care. Care Credits have no cash value.

Question 13

How much care does 1 Care Credit cover?

Accepted Answer

One Care Credit covers up to 4 hours of care. More than 4 hours, up to one full day, requires 2 Care Credits, with a maximum of 2 Care Credits per day.

Question 14

How do multi-day bookings work?

Accepted Answer

Multi-day care uses up to 2 Care Credits per day. For example, one full day requires 2 Care Credits, two full days require 4 Care Credits, and three full days require 6 Care Credits.

Question 15

How many Care Credits do I earn when hosting?

Accepted Answer

You earn 1 Care Credit for up to 4 hours of eligible care and 2 Care Credits for more than 4 hours, up to one full day, with a maximum of 2 Care Credits per day for multi-day care.

Question 16

When do I receive my Care Credits?

Accepted Answer

Care Credits are added to your Care Credit Wallet after an eligible care booking is completed.

Question 17

Can I buy Care Credits?

Accepted Answer

No. Care Credits are designed to be earned through community participation, qualifying referrals, and eligible membership or promotional bonuses. They cannot be purchased individually or exchanged for money.

Question 18

What happens to my Care Credits if a booking is cancelled?

Accepted Answer

Care Credits reserved for a booking may be released or adjusted according to the applicable cancellation rules, and any Care Credit impact should be shown before the cancellation is confirmed.

Question 19

How do I request care for my dog?

Accepted Answer

Browse available hosts, review their profiles, choose suitable dates and times, and send a care request. Make sure your Dog Profile contains complete and accurate care information.

Question 20

Does sending a request confirm my booking?

Accepted Answer

No. A booking is confirmed only after the host accepts your request and any required booking steps are completed.

Question 21

How do I choose the right host?

Accepted Answer

Review the host’s profile, experience, home information, resident pets, availability, reviews, Host Verification status, and communication before deciding whether the match is right for your dog.

Question 22

Can I talk to a host before booking?

Accepted Answer

Yes. Members are encouraged to message one another before confirming care, and a meet-and-greet is also recommended when practical.

Question 23

What information should I include about my dog?

Accepted Answer

Include any information the host needs to provide appropriate care, such as your dog’s routine, feeding, medication, behaviour, exercise needs, compatibility with other animals, and any special care requirements.

Question 24

What if I don’t have enough Care Credits?

Accepted Answer

You will need enough available Care Credits for the requested care period. You can earn more by caring for another member’s dog or through qualifying referral and promotional rewards.

Question 25

Can a confirmed booking be cancelled?

Accepted Answer

Yes. Either member may cancel when necessary, subject to Furendly’s cancellation rules and any applicable Care Credit adjustments.

Question 26

Who can become a Furendly host?

Accepted Answer

Eligible members 18 and older who meet Furendly’s hosting and verification requirements can apply to provide care for other members’ dogs.

Question 27

Is becoming a host separate from joining Furendly?

Accepted Answer

Yes. Creating an account or adding your own dog does not automatically make you a host. You must separately complete your Host Profile and Host Verification before offering care.

Question 28

How do I become a host?

Accepted Answer

Complete your Host Profile, provide information about your home and dog-care experience, submit the required references, complete identity verification, and submit your Host Verification for review.

Question 29

What does Host Verification include?

Accepted Answer

Host Verification includes identity verification, required references, Host Profile information, and Furendly’s review of the submitted information. Additional verification steps may apply where required.

Question 30

Do I need professional dog-care experience?

Accepted Answer

No professional experience is required, but you should have appropriate experience and confidence caring for the dogs you agree to host.

Question 31

Can I choose which dogs I host?

Accepted Answer

Yes. You decide whether to accept each request after reviewing the dog’s profile, care needs, behaviour, dates, and compatibility with your home, and you are never required to accept a request.

Question 32

Will I know how many Care Credits I will earn before accepting?

Accepted Answer

Yes. The Care Credit amount for the care request is shown before you accept it.

Question 33

How does Furendly help members make informed care decisions?

Accepted Answer

Furendly provides member and Dog Profiles, Host Verification, identity verification, references, reviews, direct messaging, and booking information to help members evaluate potential care arrangements.

Question 34

Does Host Verification guarantee safety?

Accepted Answer

No. Verification can confirm certain information but cannot guarantee another person’s behaviour, reliability, suitability, or the outcome of a care arrangement, so members should always use their own judgment.

Question 35

Can I see if a host has been verified?

Accepted Answer

Where applicable, a host’s verification status is displayed on their profile, while private identity documents and sensitive verification information remain confidential.

Question 36

What should I do if I feel uncomfortable with another member?

Accepted Answer

Do not proceed with the arrangement. Decline or cancel the request where appropriate and contact Furendly Support if you have a serious concern.

Question 37

What happens if there is an emergency during care?

Accepted Answer

Immediate safety comes first. The host should contact the dog owner, follow the provided emergency information, seek appropriate veterinary or emergency assistance when necessary, and contact Furendly Support after urgent needs have been addressed.

Question 38

Does Furendly supervise care bookings?

Accepted Answer

No. Furendly provides the platform that helps members connect and arrange care but does not physically supervise the dog, host, home, or care arrangement.

Question 39

How does the Furendly referral program work?

Accepted Answer

Share your unique referral code or link with someone new to Furendly, and when they complete the qualifying referral requirements, you both receive the applicable Care Credit reward.

Question 40

How many Care Credits do we receive?

Accepted Answer

Under the current referral offer, you and the qualifying new member each receive 4 Care Credits.

Question 41

When are referral Care Credits added?

Accepted Answer

Referral Care Credits are added after the referred member completes the qualifying requirements shown on the Referral page.

Question 42

Can I refer someone who already has a Furendly account?

Accepted Answer

No. Referral rewards are intended for eligible new Furendly members.

Question 43

Can I refer myself?

Accepted Answer

No. Self-referrals and duplicate accounts are not permitted.

Question 44

What if I don’t receive my referral Care Credits?

Accepted Answer

Confirm that your friend used your referral code or link and completed the qualifying requirements. If everything appears correct and the reward is still missing, contact Furendly Support.

Question 45

What happens when my free trial ends?

Accepted Answer

After your 30-day free trial, you will need an eligible paid membership to continue using Furendly’s membership features. The applicable membership options and pricing will be shown before your trial ends.

Question 46

Can I add more than one dog?

Accepted Answer

Yes. You can add multiple dogs to your account, with a separate Dog Profile for each so their care needs, routines, behaviour, and other important information stay clear.

Question 47

Can I meet a host before confirming a booking?

Accepted Answer

Yes. A meet-and-greet is encouraged when practical, especially before your first care arrangement with a new host.

Question 48

What happens if a host declines my request?

Accepted Answer

If a host declines your request, the booking is not confirmed and you can continue browsing and request care from another suitable host.

Question 49

What happens if a host cancels after accepting my booking?

Accepted Answer

If a confirmed booking is cancelled, you will be notified and any affected Care Credits will be handled according to Furendly’s cancellation rules so you can look for another host.

Question 50

How do reviews work?

Accepted Answer

After an eligible completed booking, members can leave reviews based on their experience. Reviews help other members make more informed decisions when choosing care.

Question 51

Are my address and personal information visible to other members?

Accepted Answer

Furendly only displays the information needed to help members connect and evaluate potential care arrangements. Sensitive personal information and identity-verification documents are not publicly displayed.

Question 52

What happens if my dog has medication or special care needs?

Accepted Answer

Add all relevant medication, health, behavioural, and special care information to your Dog Profile and discuss it directly with the host before confirming care. Only proceed when the host is comfortable meeting those needs.

Question 53

Can I host if I already have pets at home?

Accepted Answer

Yes, as long as you accurately list your resident pets and only accept dogs that are appropriate for your household. Compatibility should be discussed before confirming care.

Question 54

Can I host if I rent or live in a condo?

Accepted Answer

Potentially, but you are responsible for confirming that your lease, building rules, insurance, and local requirements allow you to care for another member’s dog.

Question 55

What happens if I don’t have enough Care Credits for a booking?

Accepted Answer

You will need enough available Care Credits for the requested care period. You can earn additional Care Credits by caring for another member’s dog or through qualifying referrals and promotions.

Question 56

How do I contact Furendly Support?

Accepted Answer

You can contact Furendly Support through the Help section of the website or app for account, membership, booking, Care Credit, or technical questions.

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